Toyota Motor Corporation's Digital Transformation
Project Overview:
Toyota embarked on a digital transformation journey in 2014. Their goal was to modernise legacy systems, address IT talent shortages, and build an agile development environment using low-code tools.
Challenges:
Legacy systems built with outdated programming languages (PL/I, COBOL) were difficult to maintain and nearing the end of their lifespan.
Aging IT workforce with limited expertise in new technologies.
Resistant stakeholders for UCD process
Wins
30% reduction in work hours
3 GEOs using R&D application
Operational Win: UX Design became part of SDLC
UX Activities
Information Architecture
Developed a sitemap for the new system, ensuring a clear and logical information hierarchy
Wireframes
Created low-fidelity and high-fidelity wireframes and prototypes to visualise the user interface and user flows of the new system.
Usability Study
Conducted usability testing with representative users to assess the usability and effectiveness of the designed UI.
Project Outcome
Faster development cycles and reduced development costs using OutSystems.
Improved user experience with modern and easy-to-use interfaces.
Improved user satisfaction through user feedback and iterative design cycles